Troubleshooting

If you are having problems installing or authorizing Finale or setting up MIDI, review Getting Started for help resolving these issues. For all other troubleshooting, refer to Finale's Knowledge Base. It may also be helpful to review the New Features in Finale, including the list of Interface changes.

Authorized owners may contact MakeMusic for customer support at www.finalemusic.com/support.

For technical issues, our representatives are also available by phone at (952) 937-9703 between 8:30 AM and 5:00 PM CST, Monday through Friday. Phone support is free of charge (although MakeMusic does not reimburse long—distance charges). Please have your serial number ready. Note that in order for MakeMusic to continue offering free, efficient phone support, we ask all Finale users to limit phone contacts to technical problems only. To learn how to use Finale, please consult one of Finale's many 'how-to' resources, including the accompanying printed Quick Reference Guide, the Finale Tutorials, the QuickStart Videos (Help menu > QuickStart Videos), and this searchable User Manual.

MakeMusic offers additional help online:

Tutorial Support: Answers to many common questions are provided at our Support Portal. The Support Portal features a variety of resources ranging from a Finale blog with advice from various authors, to the user-to-user Forums, to this User Manual and other resources.

Technical Support: Our Support Portal also features the powerful Knowledge Base with immediate troubleshooting solutions for common technical problems, as well as direct access to our support team online or by phone.

MakeMusic can also be reached by fax at (952) 937-9760, or by mail at 7007 Winchester Circle, Suite 140, Boulder, CO 80301. Please visit www.finalemusic.com to download maintenance updates, learn about other Finale resources, and find more information about the Finale family of notation products.

ヒント: Remember that extensive help is always at your fingertips: choose Help > User Manual.

Leaving feedback

If you would like to submit specific feedback and/or suggestions for the Finale User Manual, visit our Ask a Question site. After logging in, choose the Technical & Tutorial Support category, followed by the MakeMusic product you own. Fill out the form with your comments and click Continue to submit them to our documentation team. Be sure to reference the particular topic or section to which your comments pertain.